Service You Can Count On Again and Again and Again

Peace of Mind Service Programs
An exacting combination of high-caliber customer services to meet business goals and expanding application needs. That's the commitment we offer our customers. Scansmart's variety of Peace of Mind repair and maintenance service programs cover the spectrum of bar code laser scanners, direct thermal/thermal transfer label and tag printers, portable data terminals, radio frequency equipment, and printheads.

On-Site Maintenance

If your business requires a printer or label applicator to be ready when you are, we offer a complete maintenance program at your location.

• Fixed Annual Maintenance Contracts
  For a one time annual fee, all labor and repair parts (excluding printheads) are covered for one full year. This option eliminates the need for time spent obtaining approvals and purchase orders when equipment failures occur, while allowing for annual maintenance and repair cost budgeting.

   

• Guaranteed Repair Time
  Whether you choose the One-Day, Three-Day or Five-Day Program, you can be sure of the repair time. Choose the One-Day Program and the equipment will be repaired and returned to you the next business day.

   

• Preventive Maintenance
  Annual charge includes three preventive maintenance tune-ups per year. Equipment will be completed cleaned, tested and re-calibrated by a factory authorized service technician. With the exception of printheads, any parts that are found to be worn or defective will be replaced at no charge. Turn around time on preventive maintenance tune-ups is the same as chosen programs repair time. It's a service option designed to extend the working life of your bar code equipment.

  With every Peace of Mind Program, loaner equipment is available in the unlikely event that a unit cannot be repaired in the specified time. This eliminates any unexpected won time while the repair is being completed. In addition, Scansmart pays freight charges for all loaner units.